Refund and Returns Policy

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1. Refund Policy

At FastBuy, customer satisfaction comes first. If your purchase does not meet expectations, you may be eligible for a refund under the following conditions.

1.1 Eligibility for Refund

  • Items must be returned in their original, unused condition with tags and packaging intact.
  • Refund requests must be made within 30 days of delivery.
  • Proof of purchase such as an order confirmation or receipt is required.
  • Products must be returned using a trackable shipping method with tracking details provided to our support team.

1.2 Non-Refundable Items

  • Perishable goods such as food or consumables.
  • Digital items or downloadable products.
  • Personalized or custom-made orders.
  • Final sale or clearance items.
  • Items damaged by misuse, neglect, or improper handling.

1.3 Refund Process

After receiving and inspecting your return, refunds are processed within 7-10 business days to your original payment method. You will be notified once the refund is issued.

1.4 Fees & Deductions

  • Original shipping fees are non-refundable unless the item was defective or incorrect.
  • Return shipping costs are covered by the customer unless the error was on our part.
  • Some returns may include a restocking fee, disclosed prior to processing.

2. Cancellation Policy

We strive to accommodate cancellations when possible. Please review the following terms:

2.1 Cancellation Conditions

  • Orders can be canceled only if not yet processed or shipped.
  • Custom or personalized products cannot be canceled once production starts.
  • Shipped orders may still qualify for return under our refund policy.

2.2 Cancellation Process

To cancel an order, please visit our
Contact Us page. Our team will confirm eligibility and provide next steps.

2.3 Cancellation Fees

  • Orders already processed cannot be canceled.
  • If shipped, cancellations will be handled as returns and may include return shipping costs.

3. Exchanges

If you received an incorrect or defective item, we will gladly arrange an exchange within 7 days of receipt.

3.1 Exchange Process

  • Exchanges are subject to stock availability.
  • Returned items must include all original packaging and accessories.
  • For defective or incorrect items, return shipping is covered by FastBuy.

4. Contact Us

For any questions about refunds, cancellations, or exchanges, please reach out through our Contact Us page.
Our support team is here to help you with a smooth and fair resolution.